People Pay

Pay anyone using their mobile number or email address

People Pay is an easy, quick and convenient to pay anyone, anytime by using Chambers Bank Online Banking or with the Chambers Bank Mobile AppWith a few clicks on your computer, tablet or smartphone, you can pay anyone – no matter where they bank – via a text message or email. People Pay deducts the funds directly from your Chambers checking or savings account, and there is no cost for senders or recipients to use People Pay.

You can use People Pay to:

  • Send money to your son or daughter who’s away at college
  • Pay back a friend for concert tickets or lunch
  • Send money for a birthday or graduation gift
  • Pay your child’s baseball team expenses

 

How People Pay works

You must be enrolled in Chambers Online Banking to use People Pay. If you are not already enrolled in Online Banking, visit our homepage and click "Sign Up for Online Banking."

Online Banking Sign Up Homepage

Once enrolled, set up your contacts to receive money by any or all of these delivery methods:

-  Mobile phone number (for text message delivery)
-  E-mail address
-  Bank account number
-  Via PayPal

Recipients of text and email payments receive directions on how to claim their money after you send it. Along with your payment, you can send a personal message.

 

How to Enroll in People Pay

1. Sign into Chambers Online Banking via the homepage.

 Online Banking sign on homepage

 

2. Click “People Pay” on the navigation bar at the top of the page.

People Pay Step 1

 

3. Follow the instructions to enroll.

 

How to Send Money Using People Pay

1. Sign into Chambers Online Banking via the homepage.

Online Banking sign on homepage

 

2. Click “People Pay” on the navigation bar at the top of the page.

People Pay Step 1

 

3. Enter the recipient’s name and mobile number or email address.

People Pay Step 3

 

4. A box will pop up to preview your payment. Select “Pay” to send the funds, or “Cancel” to make changes.

If sending to a new contact, you may receive a confirmation phone call to the number(s) associated with your account (or you can call a toll-free number to confirm).

People Pay Confirmation

 

If you are sending money to an established People Pay contact, select the person from your
Contacts list, enter the amount to pay, choose how to pay, then click the “Continue” button. 

 

How Recipients Receive Money via People Pay

Once you have confirmed the recipient and confirmed the method of notification, the recipient will be notified. 

If you have designated that the recipient be notified via email, he/she will receive an email with instructions on how to claim the payment and a date that the payment will expire.

People Pay Email

If you have designated that the recipient be notified via text message, he/she will receive a text with instructions on how to claim the payment and a date that the payment will expire.

People Pay Recipient Text

 

Once the notification is received, the recipient can designate a routing number and bank account or a PayPal account for the funds transfer. After the account information is entered, the recipient can save the information for future transfers via Chambers Bank People Pay.

We recommend that you alert the recipient that you are sending the funds so that he/she is aware of the legitimacy of the transaction.

Note that recipients have a deadline to claim the funds.

 

Frequently Asked Questions

Is there a cost to claim money?
No, there is no cost to the sender or the recipient to use Chambers People Pay.

Is sending and receiving money secure?
Yes. Security is a top priority and we have taken all of the necessary steps to ensure your money is delivered securely.

What are the options for claiming money?
The following options are available. Please note that delivery dates vary by option.

My bank account: You will be prompted for your bank routing number, account number, and account type.

Standard – Your money is delivered in 1-3 days.

Instant – For eligible bank accounts, your money is delivered instantly.

My debit card: If you have an eligible debit card, you can deposit money directly to that debit card.
My PayPal account: You will be prompted for the email address associated to your PayPal account. Funds will be delivered to your PayPal account instantly.

When is the payment deducted from my checking/savings account?
The money is deducted from your account when the payment is claimed by the recipient.

How will I know when a recipient claims a payment?
You will be notified that a payment has been claimed. You can also check the status by visiting People Pay and viewing your outgoing payments, where the status will be displayed.

What happens if the recipient declines a payment?
You will be notified that the recipient declined the payment and they cannot claim that payment in the future. If a payment was accidentally declined, you can send the money to the recipient again, but it will require that you log back into People Pay and send another payment.
If the recipient does not claim the money in the time allotted, the payment expires and the recipient can no longer claim the payment.

What if the recipient can't find the claim code?
The claim code was sent to the recipient via email or text. If he/she cannot locate the claim code, you can locate it by logging into People Pay and viewing your Outgoing transactions. When you click on the recipient, the Outgoing Payment information is displayed, including the claim code (shown at the bottom of the screen).

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